33md Privacy Policy

1 Introduction and Scope

33md ("we", "us", or "the platform") treats your privacy with the highest importance. This privacy policy describes what information we collect, how we use it, and how we keep it secure when you use our website 33md.cam, register an account, play games, or use our services.

This policy applies to all users — both registered members and unregistered visitors. By using our platform, you are considered to have accepted the terms of this privacy policy. This policy may be updated from time to time. If there are significant changes, we will notify you through the platform.

If you have any questions about our privacy policy or any concerns about your information, you can reach our support team at any time via 24/7 live chat or by emailing: [email protected]

2 Information We Collect

33md may collect your information in various ways. The categories of information collected are described below:

2.1 Registration and Identity Information

Information you provide yourself when opening an account includes:

• Full name and date of birth (for age verification — service is available to users aged 21 and above only)
• Email address and contact details
• Preferred username and password (stored in encrypted form)
• National ID card or passport details (required in the KYC verification process where applicable)

2.2 Financial Transaction Information

Information collected during deposit and withdrawal processes:

• bKash, Nagad, Rocket, or Upay mobile number (for transaction verification)
• Transaction amount, date, and time
• Transaction reference number and status
• Bank account details (if applicable)

2.3 Technical and Usage Information

Information collected automatically when you browse our website or play games:

• IP address and device type
• Browser version and operating system
• Website browsing history and list of preferred games
• Session duration and login/logout times
• Data collected through cookies and similar tracking technologies

3 Purpose of Data Use

33md uses your information only for lawful and necessary purposes. Your information may be processed for the following reasons:

• Account Management: To register, verify, and maintain your account.
• Service Delivery: To operate games, bonus offers, and payment services without interruption.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Age Verification: To prevent persons under the age of 21 from using the platform.
• Customer Support: To resolve your issues and handle complaints.
• Improvement and Personalization: To improve the quality of the platform and personalize your experience.
• Legal Obligations: To comply with applicable laws and regulations.
• Communication: To inform you of important policy changes or security-related matters.

We never sell your information to third-party advertisers. Your information is always used solely for the operation and improvement of our own services.

4 Information Sharing and Disclosure

33md may share your personal information with third parties in a limited and controlled manner. Information may be disclosed in the following circumstances:

4.1 Service Provider Partners

With payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology infrastructure partners — only the information necessary for operating their services is shared. Each partner is contractually bound to comply with our privacy standards.

4.2 Legal Obligations

We may be legally required to disclose information in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, we provide only the information that is necessary.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. If this occurs, we will notify you in advance and the new entity will be bound to comply with this privacy policy.

4.4 With Consent

Outside of the circumstances described above, we do not share your information with any third party without your explicit consent.

5 Data Security Measures

33md uses industry-standard security technology to keep your personal and financial information secure. Our key security measures are:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Data Encryption: Sensitive information (passwords, payment details) is protected by strong encryption algorithms.
• Access Controls: Only authorized personnel can access your information, and only to a limited extent.
• Firewall and Security Monitoring: Continuous monitoring to prevent unauthorized access and cyberattacks.
• Security Audits: Regular system security assessments and vulnerability testing are conducted.
• Staff Training: All our staff are regularly trained on data protection.

While we strive to ensure the highest level of security, no digital system is entirely free of risk. If a data breach occurs, we will act promptly and notify affected users in a timely manner.

6 Cookie Policy

Cookies and similar technologies are used on the 33md website to improve your experience. Cookies are small text files stored in your browser.

6.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and for the core functionality of the platform.
• Functional Cookies: To remember your language preferences and session settings.
• Analytics Cookies: To monitor and improve website usage — without any personal identification.
• Security Cookies: To detect fraud and cyberattacks.

6.2 Cookie Controls

You can delete or block cookies at any time by going to your browser settings. Please note that disabling essential cookies may cause some platform services to stop working properly, such as logging in or playing games.

7 Data Retention Period

33md retains your information only for as long as it is necessary or legally required. Information is retained according to the following guidelines:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Financial and transaction records are retained for a specified period after account closure for legal requirements.
• Inactive Accounts: A policy of deleting or archiving information from long-inactive accounts after a specified period is followed.
• Marketing Information: If you wish to opt out of marketing communications, processing of your information will stop as soon as you withdraw your consent.

Once the data retention period ends, information is securely deleted or anonymized.

8 Your Rights

As a user of 33md, you have the following rights over your own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If there is any error in your information, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (excluding matters of legal obligation).
• Right to Restrict Processing: In certain cases, you can request that the processing of your information be restricted.
• Right to Withdraw Consent: For any information processed on the basis of consent, you can withdraw that consent.
• Right to Complain: If you have a complaint about the processing of your information, you can notify our customer service.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

9 Protection of Minors

33md strictly prevents persons under the age of 21 from using its services. Protecting minors is our priority:

• An age verification process is implemented at the time of registration.
• We do not intentionally collect any personal information from persons under the age of 21.
• If we become aware that information from a minor has been collected, we will immediately close that account and delete the information.
• If a parent or guardian believes their child has registered on our platform, please contact [email protected] immediately.

10 International Data Transfers

33md primarily serves users in Bangladesh and follows the highest security standards for data storage and processing. In some cases, your information may be processed on servers in other countries, such as with our technology infrastructure partners.

Wherever data is processed, we ensure that the standards of this privacy policy are maintained throughout and that your information remains secure.

11 Policy Changes

33md may update this privacy policy from time to time. Reasons for changes may include:

• Expansion or changes to our services.
• Use of new technology environments or tools.
• Changes in laws and regulations.
• Updates to security and privacy best practices.

For significant changes, we will notify you in advance by email or through a platform notification. Continuing to use the platform after changes have been made will be considered your acceptance of the new policy. We therefore recommend visiting this page regularly.

12 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our customer support team is ready to assist you 24/7.